PRIVACY POLICY

We collect information that you provide directly to us when you request a quote, schedule a service, or call our office. This includes:

• Contact Information: Name, phone number, email address, and physical service address.
• Service Details: Information regarding your garage door needs, photos of the work site if provided, and timing of your request.
• Call Data: We may record phone calls for quality assurance, training, and to verify service details.

We use your information to:

• Provide garage door repair, installation, and maintenance services directly through our team.
• Refer your request to an Authorized Network Partner when we are unable to fulfill the request ourselves due to location or scheduling.
• Communicate with you regarding your service request via phone, SMS/text, or email.

3. Disclosure and "Sale" of Information

To ensure your garage door emergency is handled as quickly as possible, Rock Garage Door Repair operates as a service fulfillment network.

• Service Referrals: You acknowledge and agree that we may share your contact and service information with vetted third-party garage door professionals ("Network Partners").
• Marketing Disclosure: In some instances, we may act as a marketing provider and transfer your request to a partner in exchange for a referral fee. This is done solely to facilitate the connection between you and a local professional who can perform the work.
• Legal Compliance: We do not sell your data to random third-party telemarketers or unrelated list buyers. Your data is only shared with professionals in the garage door industry for the purpose of completing your specific request.

4. TCPA & Automated Communication

By providing your phone number on our website or calling our listed lines, you are establishing a business relationship with Rock Garage Door Repair and its Network Partners. You provide express written consent to be contacted via:

• Live phone calls and/or text messages.
• Automated dialing technology or pre-recorded messages.
• Note: You may opt out of these communications at any time by replying "STOP" to any text or by informing the caller you wish to be placed on our internal "Do Not Call" list.

5. Your Rights (CCPA/CPRA & State Laws)

Depending on your state, you may have the right to:

• Request Access: See what data we have collected about you.
• Request Deletion: Ask us to delete your personal information.
• Opt-Out of "Sale": You may request that we do not "sell" or share your data with third-party partners at info@rockgaragedoor.com. Note: Opting out may prevent us from referring you to a partner if we cannot fulfill the job ourselves.

6. Cookies and Tracking

We use cookies and Google Analytics to improve our website and track the effectiveness of our online advertisements. This data is used to optimize our marketing and does not personally identify you unless you submit a form.

7. Contact Us & Data Requests

To exercise your privacy rights, request data deletion, or ask questions about our privacy practices, please reach us at:

• Address: 14623 Deervale Pl, Culver City, CA 91403
• Email: info@rockgaragedoor.com
• Phone: (844) 999-9393